Troubleshooting Articles

My Account

• How do I create a free teacher account?
• How do I reset my password?
• How do I change the email on my account?
• How do I change my email notification settings?
• How do I remove a single sign-on method from my account?
• How do I log out of my account?
• How do I delete my account?
• How do I restore my deactivated account?
• How do I download Chalk for my mobile device?
• See all 9 articles...

Billing

• How do I sign up for Chalk Gold?
• How do I sign up for Chalk Teams?
• How do I join an existing Chalk Team?
• How do I invite or manage the members of my Chalk Team?
• My payment was not accepted! What do I do?
• How do I switch from a monthly to annual subscription?
• How do I update my payment information?
• How do I get a receipt or invoice?
• How do I cancel my subscription?
• How do I leave my Chalk Team?
• Can I get a refund for Chalk Gold?
• See all 11 articles...

Troubleshooting

• How do I update my browser?
• Why does my planner always open to the wrong date?
• Why do I get an error message when trying to save my lesson?
• Why isn't my Google Drive button working?
• What do I do if my page isn't loading?

Contact Us

• How can I contact Chalk?
• How do I contact my Chalk Concierge?